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Regulations

REGULATIONS FOR THE LINEON.PL ONLINE STORE

1. GENERAL PROVISIONS

1.1. Online store operating at: www.lineon.pl as part of the business under the name: Przedsiębiorstwo Handlowo Usługowe ul. Wyrzyki  50 //06-150 Wyrzyki NIP: 1131422222 // REGON: 362635130 registered into the CEIDG CENTRAL REGISTRATION
AND INFORMATION ON BUSINESS kept by the Minister of Economy (www.firma.gov.pl). 

1.2. These Regulations define the rules for placing orders and concluding and terminating sales contracts regarding products offered via the online store at: www lineon.pl, hereinafter referred to as www.lineon.pl, as well as the terms of performing these agreements, the rights and obligations of the www.lineon.pl store and client, as well as the rules of complaint handling and personal data protection. 

1.3. Customers can at any time get free access to these Regulations at www.lineon.pl or prepare a printout.

1.4. Contracts concluded via the online store are concluded in Polish language.

 1.5. All announcements, advertisements, price lists and other information posted on the store’s pages do not constitute an offer within the meaning of the Civil Code, but an invitation to enter into a contract (Article 71 of the Civil Code).

2. CONCLUSION PROCEDURE / ORDER EXECUTION

2.1. The store accepts orders via the website www.lineon.pl

2.2. Orders can be placed 24 hours a day, 7 days a week, but the store reserves the right to suspend the receipt of orders during holidays or for other reasons that prevent their implementation.

 2.3. By placing an order, one should understand the choice of type, number of products, colors from the website www.lineon.pl, and then send information with contact details via the purchase form.

 

2.4. An element of the ordering procedure is to read and accept these Regulations. 

2.5. Placing an order by the Customer constitutes an offer to conclude a sales contract for products that are the subject of the order within the meaning of art. 66 § 1 of the Civil Code.

2.6. The ordering party is obliged to fill in the data required to complete the order in full and in accordance with the actual state, in particular to provide the name and surname, address and telephone number. Providing incomplete, inaccurate or incorrect data may hinder or even prevent the execution of the order. Please provide the correct phone number, which will help us contact you in the event of any problems with the implementation of the order, enable the courier contact and determine the possible date of delivery.

 2.7. After submitting the correctly filled order by the Customer, he will receive a reply from the online store confirming the order’s acceptance. Confirmation of the order is a statement about the acceptance of the offer and the contract of sale comes to an end. 

2.8. Delivery time is up to 10 business days, counting from the date of payment for the order and depends on the type of product. The lead time indicated on the product pages is approximate and may be shorter or longer.

 2.9. If it is not possible to fulfill the order within the time specified in paragraph 6 above, the Seller may inform the Customer via email and return the entire sum of money received to the Customer – unless the Customer agrees to extend the time of receipt of the Goods. This applies in particular to Goods requiring adjustment to the individual needs of a specific customer. 

2.10. The address to which the product is to be sent should be located on the territory of the Republic of Poland. The seller does not deliver outside of this area.

3. PRICES AND PAYMENT

3.1. The product prices stated on the pages do not include the cost of delivery.

 

3.2. The binding price and the final price is the price of the product given on the store’s website at the moment of placing the order by the customer.

3.3. The seller provides the following methods of payment: bank transfer. The customer is notified about the cost of payment of a given Good before placing the order, in accordance with §4.

 3.4 Immediately after the conclusion of the Contract for the sale of the Goods, the Seller issues a relevant sales document to the Customer and attaches it to the Good.

3.5. The payment must be made in advance, which is a condition for starting the contract.

3.6. Transfers should be made to the bank account of the Seller no.:

mbank 39 1140 2004 0000 3102 1219 1477

4. DELIVERY

4.1. The ordered products are delivered via a courier company.

4.2. Ordered goods are delivered directly to the Customer’s address indicated in the order form.

4.3. At the time of receiving the parcel, the customer should, as far as possible, check the package and the product received for possible damage in the presence of the supplier. It is advisable that in the event of damage to the parcel or goods, the customer should refuse to collect the parcel if possible and in the presence of the courier, confirm the condition of the parcel by protocol, which would greatly facilitate the pursuit of claims.

5. CONSUMER COMPLAINTS
5.1. The store is obliged to provide customers with sold items without physical or legal defects (warranty). In the case of defects in the acquired goods, the Customers are entitled to the rights provided for in the Act of 23 April 1964 Civil Code (Journal of Laws of 2014, item 121, as amended), in particular in the part referring to the warranty (art. 556 et seq.).

 

5.2. Complaints shall be made to the address: sklep@lineon.pl or to the address of the Store’s registered office referred to in point 1.1 of the Regulations. The complaint should contain the Customer’s contact details, information about the type of defects and the date of their finding, the Customer’s request and in case of doubt also some kind of confirmation of purchase of the goods in the Store. The above complaint is in the form of a recommendation, and complaints with a different content will also be considered by the Seller.

 5.3. If it is necessary to read the complaint by the Seller with the sold item, the Customer who exercises the rights under the warranty, will be obliged to deliver the item to the place marked in the sales contract at the expense of the Seller, and if the place is not specified in the contract – to the place, in which the item was issued to the Customer. If, due to the type of thing or the method of its installation, delivery of the item by the Customer would be excessively difficult, the Customer is obliged to make available to the Seller in the place where the item is located.

5.4. The shop will address customer complaints within 14 days.

5.5. The store does not give a separate guarantee for sold products (some products may be covered by the manufacturer’s warranty), as well as does not provide post-sale services.

5.6. Complaints about defects caused during transport will be considered on the basis of the protocol written by the courier and/or on the basis of the description and photos sent to the address www.lineon.pl

6. RIGHT TO WITHDRAW FROM THE AGREEMENT
6.1. According to art. 27 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014 item 827) A customer who is a consumer who concluded a distance contract via the Store may, within 14 days, withdraw from it without giving any reason and without incurring costs, with the exception of the costs specified in sections 6.4, 6.5 and 6.8 of the Regulations. The instruction on the right of withdrawal, containing in particular information on the manner and date of exercising the right of withdrawal from the contract and the cost of returning goods in the event of withdrawal from the contract, which the Customer bears, constitutes attachment No. 1 to these Regulations.

6.2. The Customer may use the template of the declaration on withdrawal from the contract constituting an attachment to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014 item 827), as well as the return form sent to the Customer’s e-mail address after completing the order, however, it is not obligatory.

6.3. In the event of withdrawal from the contract, this contract is considered void. If the Customer who is a consumer made a statement before the Seller accepted his offer, the offer ceases to be binding.

6.4. The customer bears the direct cost of returning the items. In the case when goods due to their nature (eg large-size goods) can not be sent back by normal mail, the cost of returning the goods will depend on the price list of the carrier that provides the transport service.

6.5. The Customer is liable for the reduction in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.

6.6. The right to withdraw from a distance contract is not available to the Client in relation to the contracts listed in art. 38 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014 item 827), in particular: a) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specification or serving to satisfy his individual needs; b) in which the object of the service is a perishable item or having a short shelf-life; c) in which the subject of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery; d) in which the subject of the benefit are things that after delivery, due to their nature, are inseparably connected with other things.

6.7. If the Customer has demanded the provision of services (if such services are provided by the Seller), before the deadline for withdrawal, the Seller shall pay the amount proportional to the scope of services provided until the Customer informed the Seller of the withdrawal from this contract.

6.8. The customer should secure the returned goods to minimize the risk of damaging them in transit.

7. PROTECTION OF PERSONAL DATA
7.1 Pursuant to art. 13 par. 1 and par. 2 of Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General regulation on data protection ), we send you the content of the personal data controller information clause. 

The administrator of your personal data is: Przedsiębiorstwo Handlowo Usługowe ul. Wyrzyki  50 //06-150 Wyrzyki NIP: 1131422222 // REGON: 362635130 hereinafter referred to as the Administrator.

7.2. The administrator has not established a Data Protection Officer. I n matters regarding the protection of personal data and in order to exercise your rights, please contact us at the following e-mail address: sklep@lineon.pl or in writing to the registered office address indicated above.

7.3 Your personal data will be processed in order to:

– necessary for the performance of the contract to which you are a party,
pursuant to art. 6 sec.1(b) GDPR

– necessary to conclude a contract based on your interest in the offer,
pursuant to art. 6 section 1(b) GDPR, any investigation or defense against claims, as the implementation of our legally legitimate interest, based on art. 6 par. 1 (f) GDPR offering you products and services as the implementation of our legitimate interest in the marketing of direct cooperation with you to provide services by you.

7.4 Your data may be provided by:
– persons authorized by us – our employees and associates who must have access to the data to perform their duties,
– to processors – whom we outsource operations that require data processing,
– other recipients – eg couriers, insurers, law firms, debt collection companies, companies from our capital group, entities that may request data transmission under applicable laws.

7.5 We will process your personal data in time for which you could file a complaint or a claim, as well as during the period by which we are obliged to process data pursuant to law. Data processed for the purposes of direct marketing of our products and services is processed until you object to their processing for this purpose.

7.6 You have the right to access your data and receive a copy, transfer data, object to data processing, rectify (correct) your data, delete data, limit data processing, to submit a complaint to the supervisory body – the President of the Office for Personal Data Protection Office.

8. TECHNICAL REQUIREMENTS, PROHIBITED LOCATION OF UNLAWED CONTENT,COMPLAINTS ON THE STORE’S ACTIVITIES

8.1. The Seller makes available to the Customers via the Store the possibility of using the following electronic services free of charge (within the meaning of the Act of 18 July 2002 on the provision of electronic services, Journal of Laws.2002.144.1204, as amended):

– sharing the content of the Store,

– concluding with the Seller contracts for the sale of Goods via the Store, on the terms set out in these Regulations.

In order to use the above services, the Client should have at his disposal: a device enabling Internet connection and having an operating system, an internet connection, necessary software (Internet browser such as Internet Explorer, Google Chrome, Mozilla Firefox or Opera) and an e-mail account.

8.2. The Customer undertakes not to use the Store in a way that disrupts its operation, in particular through the use of specific software or devices, not taking actions such as: sending or placing unsolicited commercial information (spam) as part of an online store, using the online store in a way that is not harmful to others customers and the Seller.

8.3. In the event of dissatisfaction with the activities of the Store, the Customer has the option of submitting a complaint by e-mail to: sklep@lineon.pl. The Customer will be informed about the method of settling the complaint to the e-mail address from which it was sent, within 14 days from its receipt by the Seller.

9. COOKIES
9.1. The liNEON store uses cookies (“cookies”). These are text files stored by the browser on the User’s device, containing, among others, the name of the website, their storage time, a unique number.

9.2. The content of cookies does not allow personal identification of the User. Cookies are not processed or stored personal data.

9.3. Cookies in the liNEON store are used to authenticate the logged in user, display the personalized content of the website to the User, for statistical purposes, for Facebook (button “I like it”, login via Facebook, publication of content on Facebook) and for advertising purposes by processors them at the request of liNEON (eg marketing agencies).

9.4. Preferences for cookies can be configured in the browser settings (Chrome, Firefox, Internet Explorer, Opera, Safari).

9.5. By using the liNEON store, the User consents to the use of cookies, in accordance with the current browser settings.

9.6. Deleting cookies or disabling them in the browser may result in incorrect operation of www.lineon.pl website and restriction of access to various functionalities of the website.

10. CHANGES TO THE REGULATIONS

10.1. The Seller has the right to change the provisions of these Regulations.

10.2. Amendments to the regulations will not in any way affect the rights acquired by customers, and in particular will not affect the orders – which will be implemented on the current basis.

11. FINAL PROVISIONS
11.1. The law applicable to these Regulations, as well as to all contracts concluded in its execution (in particular, contracts for the sale of Goods) is Polish law.

11.2. In the case of Customers who are Consumers whose permanent place of residence is in the European Union (with the exception of Denmark), but outside the territory of the Republic of Poland – par. 1 shall apply to the extent to which it does not exclude the application of the regulations in force in the Consumer’s country of residence, which can not be excluded by contract (see Article 6 of Regulation of the European Parliament and of the Council of 17 June 2008 on the law applicable to obligations contractual agreements [Rome I, OJ.EU.L.2008.177.6])

 11.3. Seller acknowledges all consumer rights provided for in the provisions of generally applicable law, in particular in the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827). Therefore, the provisions of these regulations are not intended to exclude or limit any consumer rights under the law. Any possible doubts should be explained in favor of consumers using the Store. Provisions of the Regulations less favorable to the consumer than the provisions of the above acts are invalid, and in their place the provisions of this Act shall apply.

11.4. The Regulations may be amended for important reasons, in particular in the event of changes to the law. In the case of concluding a contract of a continuous nature under these Regulations, the amended Regulations bind the Customer, if the requirements set out in Art. 384 and 3841 of the Civil Code, the Customer has been properly informed about the changes and has not terminated the contract within 14 days from the date of notification. In the case of concluding agreements of a different nature than the continuous ones under these Regulations, amendments to the Regulations shall not in any way affect the rights of Customers acquired before the amendments enter into force.

11.5. Appendices to the contract are:
1. Instructions on the right to withdraw from the contract,
2. Template of the statement on withdrawal from the contract.
These annexes form an integral part of the Regulations.

11.6. The Regulations are valid from January 31, 2015. Contracts entered into before the date of entry into force of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014 item 827) and these Regulations shall be governed by the previous provisions.